Hearth 101: Introduction to Hearth Systems
Hearth 101 provides fundamental product knowledge and technical information about all major categories of hearth appliances and venting systems. New and intermediate level sales and customer service personnel gain confidence and effectiveness in communication with customers from quickly learning the fundamentals of industry products, how they work, and what they require for safety and performance.
Although Hearth 101 was originally designed for sales and customer service, many companies now find it an effective tool for their entire staff to better understand overall company mission, one another's jobs and challenges, and better communication in the company and with customers. For all hearth professionals that can benefit from a basic understanding of hearth systems, Hearth 101 covers basic principles like combustion, heat transfer, and draft plus all hearth fuels, appliance types, venting systems, installation configurations, safety, and more. The Hearth 101 manual can be used for self-study or now with live, interactive classes through He@rth Online Training.
Using Hearth 101 for Sales and Customer Service
Using Hearth 101 demonstrates how sales and customer service personnel can effectively combine technical knowledge from Hearth 101 with basic sales technique and customer service skills to make sales.and to get referrals and repeat sales. Using Hearth 101 offers practical guidance in:
These new sales skills are presented in a series of typical customer questions that are encountered in the sales and planning process, along with model answers for each fuel, appliance, and venting type. In addition, questions and answers about operation, maintenance, and basic troubleshooting are included for those important customer service communications after the sale.