Running a profitable service department will make or break your business. This guidebook, written by a very experienced hearth dealer, holds the secrets to making your service department the profit center it can be. The author provides a solid insight for developing business plans, managing service department finances (including the “real costs” of service), over-seeing installation and service personnel, writing service contracts, and other crucial installation and service topics. An appendix full of sample service forms and checklists is included.

“This guidebook is honest and realistic about the challenges and opportunities of having and maintaining a service department. Being in this business for 25 years, I’ve never seen this thorough an examination of what it takes to provide good service to the hearth customer”

—Gary Goodemote
Friends of the Sun, Brattleboro, VT