(TWO WORKBOOK SET)
Every Employee Needs This Program.
Make Sure They Have The Right Answers!
Product knowledge is the foundation of high-end specialty retailing. Successful sales techniques depend on the ability to provide accurate information and sound advice to customers. While HEARTH 101 is specifically designed to provide basic product and technical information about all major hearth categories in the context of selling, your entire staff will benefit from this knowledge.
VOLUME I: FUNDAMENTALS
Covers fuels, appliances, venting systems, safety, basics of combustion and draft, installation configurations, and more. This volume is an ideal tool for learning the concepts of hearth systems so that every member of your staff can answer customer questions.
VOLUME II: APPLICATIONS
Focuses on using knowledge properly in sales process to improve effectiveness with customers and owners. Model answers for questions typically asked by customers on product features, benefits, performance and installation are provided as well as sales follow through and troubleshooting techniques for common owner problems.
“HEARTH 101 is a vital tool to bring ‘new hires’ up to speed as fast and effectively as possible”
—Bill Eckert
Friendly Fire, Fort Collins, CO |
